Privacy Policy

We respect your privacy. We have recently updated our Privacy Policy on February 10, 2020. We do not share, rent, sell, or otherwise use any personal information you have given us to any third party without your permission, except when required by law, subpoena or other legal process or in order to protect the safety of the public. Any information you give us is held with the utmost care and security and will not be used in ways to which you have not consented.

Please read our Privacy Policy below. By visiting this website, you are agreeing to the terms of our Privacy Policy.

Information we collect

We ask for contact information including your name, email address, and phone number, on our website so that we can reply to your inquiry.

​We collect your name and email address when you sign up for one of our newsletters.

We ask for your account and contact information when you hire or buy something from us.

Occasionally, we might receive your contact information from one of our partners. If we do, we protect it in exactly the same way as if you give it to us directly.

We automatically collect some information about your computer when you visit this website by using tracking tools such as browser cookies and web beacons, when permitted by law. For example, we will collect your IP address.

From time to time, we may also obtain both Personal Information and non-personal information about you from affiliated entities, business partners and other independent third-party sources. In addition, if you link your social media account to our social media account, or use certain social media features such as a hashtag that includes our trademarks or trade names, we may access information about you via the social media provider in accordance with the social media provider's policies. The information may include your name, email address, profile picture, gender, and other information that you authorize us to receive.

We are not responsible for the information collection, use, disclosure or security policies or practices of third parties, such as Facebook, Instagram, Apple, Google, or any other app developer, app provider, social media platform provider, wireless service provider or device manufacturer, with respect to any Personal Information you disclose to third parties through or in connection with our mobile app or social media pages.

Where we store your information

When you contact us by email or through our website, we store your your information in Sendinblue, our Customer Relationship Management (CRM) software. If you sign up for a newsletter, we store your email address in Sendinblue, which is the marketing platform we prefer. When you buy something, your information is stored in Stripe or Paypal, our payment processing platforms, and if we do business, we store your information in our accounts software, Freshbooks. We chose these systems partly for their commitment to security.

What we use your information for

We occasionally use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We might also email or phone you about our products and services, but if you tell us not to, we won’t get in touch again. We will use your information to send you invoices, statements, or reminders.

We use sensitive payment information (such as cardholder name, credit card number and expiration date) to complete payments for our services that you subscribe to or hire us to do.

We use other information about you for the following general purposes:

• to respond to your questions and comments;
• in order to customize and enhance the services we offer to you;
• to notify you of special offers, products and/or services that may be of interest to you;
• to resolve disputes, collect fees or troubleshoot problems;
• to enforce our Terms of Use;
• as otherwise described to you at the point of collection;
• for internal business purposes such as data analysis, audits, fraud monitoring and prevention, enhancing, improving or modifying our services, determining the effectiveness of our campaigns, and identifying usage trends.

Who has access to information about you

When we store information in our systems, only the people who need it have access. Our management team have access to everything you’ve provided, but individual employees have access to only what they need to do their job.

Your Choices 

Retention of Information

We keep your Personal Information as long as it is necessary or relevant for the practices as described in this Privacy Policy. We also keep information as otherwise required by law.

How to access and control your personal information

You can opt-out from our communication by submitting your data request through the unsubscribe form that could be found in our email communications.

If you want to correct, update, access or delete your information with us, please send us an email at privacy@informedmotion.com.

Close Your Account

If you choose to close your account, we generally delete your information within 30 days of account closure except as noted below. We keep some of your Personal Information even after you close your account.

We retain your Personal Information even after you have closed your account if it is necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse, enforce our Terms of Use, or fulfill your request to "unsubscribe" from further messages from us. We will retain depersonalized information after your account has been closed.

Steps we take to keep your information private

We implement security safeguards designed to protect your Personal Information, such as HTTPS, password and file encryption. We regularly monitor our systems for possible vulnerabilities and attacks. However, we cannot warrant the security of any Personal Information that you send us. There is no guarantee that such Personal Information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. We are also not responsible for the security of the 3rd party platforms that we select to conduct our business. 

How to complain

We take complaints seriously. If you have any reason to complain about the ways we handle your privacy, please contact our team by email at complaint@informedmotion.com.

Changes to the policy

If we change the contents of this policy, those changes will become effective the moment we publish them on our website.